News
TORQUE Decision Maker Survey Results Sept 2024
At Pentana Solutions, we have consistently embraced the essence of innovation. For over 50 years, the insights from our customers have steered us on our innovative journey, shaping our products and services to align more closely with their requirements.
We are excited to share a results summary of our TORQUE Decision Maker Survey, recently completed in September 2024. These surveys are conducted on a bi-annual basis with two distinct groups to hear the opinions and feedback from those who matter the most; our customers. We are very pleased to announce that a general trend of improvement across the majority of our business areas.
On a global-scale, we found that:
- 83% of our customers said they would recommend us, a slight 1% decrease in global satisfaction since our last survey in September 2023.
- 87% of respondents view us as innovative, showcasing our consistent commitment to innovation.
On a regional scale, our survey results found that:
In Australia and New Zealand:
- 80% of our customers said they would recommend us.
- 81% of our ANZ customers expressed satisfaction with our account management.
View our Australia and New Zealand results video to learn more.
In Asia:
- 84% of our customers in Asia said they would recommend us.
- Our help desk achieved its highest satisfaction rating in the Asia region, with 95% of customers pleased with their services.
View our results in the Philippines to learn more.
In Europe:
- 86% of our customers in Europe said they would recommend us.
- 92% of our customers surveyed said they were satisfied with our product offering in Europe.
What’s Next?We aim to keep you informed every step of the way, and we welcome your questions, ideas, and feedback as we strive to be your trusted business partner. Our customer feedback has helped us identify five key areas for growth, and we have begun to develop actionable steps to enhance the following aspects of our service:
- Help desk incident management
- Customer product education
- Enhanced support program for additional assistance
- Enhance product user experience
- DealerSocket
Stay tuned for future updates on the actions we’re taking based on this feedback. Your input is driving our innovation, and we’re excited to continue this journey with you. If you have any questions or further concerns, please contact your Business Relationship Manager/Account Manager or email our team at torque@pentanasolutions.com.
