Webinars

Back to Basics: Service Tech Clocking

Sharpen your skills and streamline your workflows.

Join Andrew Oakley, Pentana Solutions’ Professional Services Consultant, as he dives into the world of Electronic Repair Orders (ERO) time clocking. Learn efficient clocking procedures, how to manage available hours and handle exception codes using eraPower to report productivity, ultimately increasing efficiency.

Key Takeaways

Electronic Repair Orders (ERO) time clocking allows the time spent working on a repair order to be automatically assigned as a result of the technician clocking on and off the repair order.

Clocking is performed by direct entry into the eraPower system through means of a simple to use data entry process.

This webinar will uncover key fundamental skills on how to Clock through:

Hours

Electronic Repair Order Time Clocking (ERO)

Tech clock on /off procedures
Unproductive Time

Available hours set up

Default hours
Efficiency
Effect on available
Effect on productivity and efficiency

Exception Codes

Over Time
Annual Leave
Data Range Inserting/deleting
Effect on available hours