Pentana Live Educates: CRM Contact Centre

Join Kathy White, Pentana Solutions CRM Contact Centre Team Leader, and learn how to make your CRM Contact Centre work smarter for your team.

Learn how you can manage prospects across departments, run targeted outbound campaigns via calls, texts and emails, and keep your database conversion-ready — so every lead and service is actioned, and opportunities to generate revenue are not ignored.

Key Takeaways:

This webinar will uncover how you can:

• Manage prospects across departments through outbound calls, texts and emails from an Australian-based contact centre
• Secure a higher chance of more opportunities with structured, consistent follow-up processes
• Measure your results with Return on Investment and Call Outcome reports
• Follow up with unsuccessful contacts and no-show campaigns
• Maintain data integrity through proactive database cleansing and management