Pentana Live Educates: Back to Basics- Service, Advisory Diary/Workshop Loading

Join Andrew Oakley, Pentana Solutions Professional Consultant, as he walks through best-practice workshop scheduling—covering Service Appointments, Bay Diary management, and Job Mix optimisation to help your service department run more efficiently, improve customer satisfaction, and achieve stronger financial outcomes.

Key Takeaways:

Workshop Loading/Appointments

Learn how to schedule efficiently through Service Appointments:

• Loading by Hours

• Loading by ROs

• Loan Cars

• Carry Overs

Service Advisor/Bay Diary

Learn the most efficient ways to organise your Bay Diary to schedule workshop appointments through a calendar, broken into Bay allocations:

• Bays

• Time slots

• Multi Bookings

• Pick up and Drop off times

Job Mix

Learn how your service department can operate more smoothly, satisfy customer and achieve your financial goals by booking the right job mix:

• Customer Warranty , Internal, Percentage

• Warning Hours