2025 TORQUE Decision Maker Survey Results Are In!

Another year, another step forward in powering automotive— with your thoughts and feedback in the driver’s seat.For more than 50 years, Pentana Solutions has powered innovation within the automotive industry, guided by the people who know it best: you, our customers. Your feedback directly shapes how we innovate, improve, and deliver value.

We’re pleased to share a summary of the TORQUE Decision Maker Survey, completed in 2025.

 

Let’s Talk About Torque!

Torque 2025 Surveys are in. Here’s what you and the rest of our customers had to say.

 

From an international scale, we found that:

• 79% of customers would recommend Pentana Solutions
• 90% view us as an innovative company

 

Other regional highlights are as follows:

In Australia & New Zealand…

• 85% of customers acknowledge Pentana Solutions as an innovative company
• 84% of our Integrated Partners would recommend us

In Asia…

• 88% of customers would recommend Pentana Solutions
• 85% of customers reported the highest satisfaction with our help desk and account management

In Europe…

• 87% of customers would recommend Pentana Solutions
• 96% of Sipad.Power dealers acknowledge Pentana Solutions as an innovative company

 

What’s Next?

Based on your feedback, we’ve identified four key areas for growth, where we will be focusing on:

• Customer Services: Deliver smarter, more efficient support experiences
• Product Delivery: Streamline onboarding and ongoing support
• Innovation: Develop more relevant, accessible solutions that empower users
• DealerSocket: Evolve the platform with new and enhanced offerings

Stay tuned for future updates on how we will be actioning your feedback.

 

Have a Question? Contact torque@pentanasolutions.com and let’s Talk About Torque!