In today’s day and age, everything we want is readily at our fingertips. We push the button and order whatever we want to see arrive at our door two days later. The same goes for service and appointments.

Like most appointments, servicing your car will never be at the top of someone’s “I can’t wait” list. That’s why it’s important to make the process for your customers as simple, easy and readily accessible as everything else they do in life. They will absolutely be more likely to book a necessary service appointment, if they can do so in their own time.

Excitingly, Pentana Solutions makes it easy to exceed your customers’ expectations with the Online Service Bookings Solution available with ERAnet.

Integrated Online Service Bookings (OSB) is a fully integrated webpage, that sits on your own dealership website - allowing your customers to book their appointments online. By entering their registration and kilometres,your customers can quickly sign up for the time spot that best suits you.

The possibilities only go on from there. Through your website, there will be the option for your customers to create an account, allowing them to view their vehicle, book a service, view service history and previous invoice details - all in real time. The account setup can be done by the customer from home or by the service advisor in ERAnet, who can easily identify whether the customer has already registered online or not.

For further simplicity, synchronised operation codes and pricing are fed directly from ERAnet, meaning there is no need to double key entries. Bookings are made in real time, based on selected booking availability. Dealers are even able to setup recommended services for their customers when the booking is created.

The best part about Online Service Bookings is your dealership is now available to the public 24/7, without expending extra manpower. You can go home at night, knowing that business will still continue without you there.

If you’d like to setup Online Service Bookings for your customers, please contact us today!