Under the direction of the Line Manager, the Installation Consultant is primarily responsible for the successful implementation, training and handover of Pentana Solutions’ DMS to all new and existing customers. This role also ensures each installation within the Asian region is delivered with quality and in line with the strategic guidelines set by the Company. Key deliverables expected are quality and transparent installations, commercial timelines met, and quantifiable efficiency achieved.

THE ROLE:

The candidate needs to be skilled in the two (2) areas of Installation: Training and System Installation.

Key responsibilities include, but are not limited to;

Training

• Maintain a positive and professional learning environment for the customers
• Demonstrate leadership by setting standard and expectations through example on his/her conduct, work ethic, integrity and character.
• Able to deliver project and motivate trainees through effective training in both group and individual classroom dynamics.
• Conduct pre-live training to ensure users are able to perform their basic job functions before go-live.
• Post-live advanced training, as required
• Ensure all standard training processes are adhered to
• Ensure all training materials are up to date.
• Ensure all training materials are distributed to users before go-live.
• Conduct classroom training sessions for customers and/or internal staff as scheduled.
• Coordinate user training and ensure facilities are available onsite
• Perform assigned training/installation tasks as allocated
• Ensure all relevant signoff documentations are obtained

System Installation

• Attend and conduct Pre-Installation meetings as required.
• Connect and configure hardware, if required.
• Load, configure, and setup software as required.
• Attach and configure peripherals as required.
• Configure software as per customer requirements and specification at Pre-Installation meeting and obtain sign-off
• Coordinate and ensure all data and samples are received from customer in given time frame.
• Ensure software is configured and ready for Live Start

Secondary Duties:

• Deliver a professional, polite and timely service to all stakeholders, internal and external
• Provide all stakeholders with regular updates, as required
• Escalate / Red flag to Team Leader, PMO or Delivery Manager when projects/tasks are in danger of being breached.
• Document issues from projects
• Document and change User/Install documentation where applicable.
• Contribute in Pilot Testing where appropriate
• Ensure installation manuals are kept up to date
• Other reasonable requests as determined by management

Special Role Requirements

• Rural, interstate and overseas travel to Pentana Solutions customers and offices where required
• Sporadic late night and weekend or on-call work/assignments when required
• Ability to facilitate internal/external trainings where required
• Knowledgeable on Automotive Processes and above average technical skills.

WHO YOU ARE:

Professional;

• At least 4 years work experience as a Systems Delivery or Installation consultant or equivalent roles
• Bilingual - Thai and English speaking
• Extensive experience in ERP Project Roll Out and Delivery/Installation
• Basic SQL Query Scripting
• Advanced MS Excel
• Accounting knowledge and skills is highly regarded
• Knowledge or experience in implementing local tax regulations.
• Knowledge or experience in any Dealer Management Systems
• Experience in managing Training – creating training content, conducting training – both classroom type and hands-on.
• Experience and knowledge in project management tool such as Workfront.
• Strong background and knowledge with automotive business processes
• Strong attention to details
• Excellent Communication skills – capable of handling communications across all levels within the organization, Dealer Principals, Corporate Officers, System Users.
• Excellent Documentation skills
• Excellent Risk and Issue Management

Personal;

• Excellent customer service and interpersonal skills
• Strategic and critical thinking mindset
• Results and resolutions driven
• Possessing strong business acumen and excellent analytical skills
• Ability to work effectively within a team and autonomously
• Willing to work on rotating shifts and on-call assignments
• Excellent work ethics
• Proactive and highly organised, with the ability to prioritise concurrent deadlines.

To apply, please use the reference number 2034 in your application to careersAsia@pentanasolutions.com