“In the past 3 months, we have closed 37 deals to customers marked as lost by our salespeople, 46 deals to customers receiving anniversary calls, and 73 deals to customers we have proactively contacted regarding specific offers and other initiatives. This represents a huge portion of our business we may never have received without having DealerSocket to support our prospecting.”

As quoted by IT Manager at Ireland’s Group in Australia, Michael Day.

The aforementioned quote represents the essence of Pentana Solutions’ CRM software’s capabilities in two clear sentences. Every flexible option, every campaign module and every integration within DealerSocket were created to simply increase your bottom line. Increasing profits by attracting customers who would have not come to your dealership otherwise, is the crux of Pentana Solutions’ CRM software, DealerSocket.

The IT Manager of the award winning multi-franchise group goes on to relay that the power and flexibility of DealerSocket enables Ireland’s to create campaigns that target customers seen as an opportunity, having met certain criteria, and automatically assign them to an individual or a group of people to make contact. The process enabled by Pentana Solutions’ CRM software essentially compels businesses to follow up otherwise lost sales.

With 90 years of experience, Ireland’s believes strongly in customer retention and making the most of every opportunity. To create the greatest satisfaction for their customers, they have ensured that surveys, anniversary calls and reminders of services, insurance expiry, finance expiry, warranty expiry, new model launches and more are delivered at the appropriate time.

Through automated processes, DealerSocket reinforces Ireland’s drive to deliver the topmost customer satisfaction that is so important to the heart and longevity of their business. With tools of internet lead management, showroom tracking and telephone tracking, recording and management, Pentana Solutions’ CRM software empowers businesses with the tools necessary to exceed expectations.

After implementing DealerSocket, Michael Day has said that Ireland’s is better at looking after their customers by recognising the opportunities to assist them - leading to the improvement of sales. Pentana Solutions is proud to be apart of Ireland’s continuing success and look forward to watching on as Ireland’s takes on the next 90 years.

This success story could easily be yours. Contact us today.