Aust & NZ
30th Mar 2020

Working Remotely with ERA

Wednesday, 1 Apr, 2020 | 10.30AM or 2.00PM AEDT

Presenter: Damian Lupton, Technical Pre-Sales Engineer

  • What is required to establish the connection
  • Step-by-step guide on how to connect
  • Who the contacts are in each state to assist with getting you connected

Contactless Repair Orders

Thursday, 2 Apr, 2020 | 10.30AM or 2.00PM AEDT

Presenter: Mike Carvalho, Installation Consultant

  • Changing the current process of Repair Orders
  • Conducting Repair Orders in the customer’s driveway
  • Paperless Repair Orders with Service Concierge App

Keeping in Touch with Customers via SMS

Friday, 3 Apr, 2020 | 10.30AM or 2.00PM AEDT

Presenter: Kathy White, Installation Consultant

  • Managing SMSLink
  • SMSLink Tips & Tricks
  • Sending bulk/custom SMS’ to customers

All recordings will be available in your Customer Services Portal soon.


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