What do you need to take your workshop operations to that next level? Perhaps another pair of eyes or even a replica of your best workshop advisor or foreman. Is there such a thing as having too many qualified technicians in your workshop? We could debate this topic time and time again, however, is the answer to this question a Band-Aid solution to a bigger problem?
Some people would call the problem unavoidable however using Pentana Solutions Service Advisor, most problems in a workshop environment are resolved. Our Service Advisor solution will provide your workshop foreman with that other set of hands allowing complete control of everything in the workshop. This new staff member, being Service Advisor likes providing you with all the small details that manual processes often overlook or don’t think are necessary.
How does Service Advisor help the end customer? By reducing the amount of time you’re inputting information into an overly complicated system. You’ll have more time to spend providing a high level of customer service and building relationships. Along with this, you could also take the opportunity to upsell additional parts, products, and labour increasing the profit within the department. Remember those surprise incoming calls from customers requesting updates to their vehicle? These questions can now be answered with accurate information as the clear visual displays provide vehicle status information in one quick glance.
With the functionality Service Advisor provides you’ll notice an increase in productivity of your entire service department, just like you have added another staff member to your team, however you don’t need to complete the induction process or ask for their banking details to pay their salary. Service Advisor is a great tool for cloning your most qualified workshop technician and splitting their workload. Service Managers have the ability to see what vehicles are coming up to due time of completion, what vehicles have exceeded that time and the measures that need to be put in place to easily action those vehicles.
Where will you find this new employee? On a tablet or mobile device, walking around the service department as they please whilst they ‘check in’ to see the status of jobs anywhere in the dealership. The complete transparency provided means there’s no job in hiding or tasks being forgotten and unnoticed. Using the intuitive interface, there won’t be one vehicle in the service department which will have you wondering about the status. If a vehicle requires parts it can be placed on hold easily whilst you wait for the parts to arrive.
Your new solution will be the home of the workshop foreman. Service Advisor comes packed full of reporting tools, along with all the necessary information only one or two clicks away. Combine these features with the ability to break down a technician’s day and a Dealer Principal is able to sit in an office and identify the traction throughout the day and how it’s progressing.
