Introducing Pentana Solutions’ new customer service portal

We believe a positive customer experience is so much more than just getting good support, it’s knowledge, timely information and the ability to continuously evolve as our client’s needs change.

In light of this we have invested in a new customer service portal which will continue to grow into a game changing online hub of services for our users.

The video below gives you an overview of what you can expect from the new customer service portal.

Features

• Provides anywhere, anytime service support with built-in mobile access

• Find answers and get help through an intuitive contextual search function

• Dashboard overview of incidents

• Drillable dashboard and lists for updates and incident review

• Rotating banner for alerts and outages

• Latest articles and news sections

• Improved knowledge base capabilities

The service will be available for use on Monday, 29th August 2016. The link to access the new portal on this date is www.services.pentanasolutions.com.

Don’t worry if you enter the old address by accident, we will redirect you to the correct place.