Global Delivery now have 5 newly created roles for Installation Consultations, who can be based along Australia’s east coast (i.e. VIC, NSW, and/or QLD). These roles are heavily travel-based, will report into the Territory Team Leader and be primarily responsible for the successful installation of Dealership Management Systems for our customers.
THE ROLE:
Key responsibilities include, but will not be limited to;
- Delivering a superior customer experience to all stakeholders and customers, both internal and external
- Installation and delivery of products and upgrades in a timely manner, both onsite and offsite and as per customer and compliance requirements
- Attending to customer queries and trouble-shooting installation issues, both onsite and offsite
- Training and upskilling customers on products, both onsite and offsite (including, pre-live, live, upgrades and on an ad-hoc basis)
- Maintenance of dissemination of product installation and training documentation, ensuring data accuracy
- Participation in product pilot testing
- Working with the wider team and departments, collaboratively, on tasks and projects
- Performing ad-hoc requests and support as needed.
WHO YOU ARE:
Professional;
- Demonstrated experience in a similar (consultative/trainer) role
- Excellent stakeholder management and interpersonal skills
- Excellent customer service, with a consultative approach
- Strong understanding of dealership processes, in particular Accounting, Showroom, Parts & Service / Fixed Operations.
Personal;
- Professional conflict management and negotiation skills
- Flexible and critical thinking mindset
- Ability to work effectively both autonomously and within a team
- Proactive and highly organised, with the ability to prioritise concurrent deadlines.
