Small business software, NOVA gives Australian vehicle dealers a great toolbox to control staff and inventory within an automotive dealership’s fixed operations. By using this dealer management system (DMS) all parts and service tools are at your disposal to use, while enhancing the productivity of your current people power.
The Right Stock in The Right Place
As a dealer management system, NOVA’s small business software for parts allows you to see your stock on hand, on order and allocated. This enables dealerships to really control their reordering processes, in turn avoiding any one store holding too much stock and keeping the amount of unwanted stock on the shelf to a real minimum.
Part Sales – Live
This dealer management system helps Dealer Principals, Parts Managers and other relevant stakeholders within the business to understand daily part sales at the click of a button. Being that this part sales data is live all dealership stakeholders can check if the division is on target to hit benchmark and if not, identify exactly where the business needs to improve. Live updates for future performance – that’s smart.
Keeping Your Customers Happy
Customer Satisfaction or CSI is something that the Parts Department can sometimes be a little removed from but this dealer management system can help them be a positive part of it. NOVA’s small business software gives users the ability to keep track of all items on back order. Having this information on hand allows dealerships to keep customer expectations in line with reality, so Parts Managers have the confidence to make a promise.
Fixed Operations or the dealership after sales world isn’t all about parts, NOVA’s small business software also has a great set of tools to assist your service business.
Productivity Within the Service Department
This dealer management system allows you to control your service department from a bookings diary. With NOVA, it is more than clear to see what time slots are still available daily right down to technicians and bays available. This Bookings Diary offers a weekly range to ensure your booking out all your people power investment and picking times that are most appropriate for your customers and business.
Organised Service Department and Happy Customers – Win-Win
Some of our NOVA dealer management system customers tell us the trick to running a great service department is about balancing internal process and customer service. NOVA’s small business software has been designed with this in mind. Whilst service advisors are printing ROs for tomorrow’s work for example the same screen offers reminder SMS functionality. This is all about balancing the internal requirements with the external, so nothing is missed.
If you’re looking for a dealer management system to support your parts and service efforts, NOVA small business software would be a wise choice.
Add On Modules for NOVA
Receive parts invoices directly into your dealer management system with this solution, increasing the efficiency of your parts department and its everyday processes.