We are delighted to share a results summary of our TORQUE Decision Maker Survey, completed by our customers on a bi-annual basis. As this survey was first launched in Feb 2019, this is our first year-on-year comparison. We are very pleased to announce that the results have improved across all areas of our business globally.
In summary, we have seen the following global improvements:
- Globally, 84% of our customers said they would recommend us, that is a 10% increase from our last survey
- A significant 80% increase in “How innovative is Pentana Solutions?”
The following graph provides a summary of our global satisfaction results by ERP:
Our Survey Results by Region
In Australia and New Zealand, we have seen:
77% of our customers said they would recommend us.
This is a 10% increase on our customer satisfaction rating in 2019.
In Asia, we have seen:
86% of our customers said they would recommend us.
86% and 82% customer satisfaction with our Product Installation team and Help Desk team respectively.
And finally in Europe, we have seen:
97% of our customers said they would recommend us.
380% increase in the response to ‘How Innovative is Pentana Solutions’.
Other Survey Results
We have also completed two product related surveys early this year, with the following results:
- 91% of our DealerSocket customers said they would recommend us
- 86% of our PareX/ediX customers said they would recommend us
What’s Next?
In the coming months, we will continue to share more great news on how we are improving our customers services and product offerings based on the feedback we have received from our customers. If you have any questions or further concerns regarding our TORQUE Customer Feedback Program, feel free to contact your Business Relationship Manager or email our team at torque@pentanasolutions.com.
