The Pentana Solutions Process
When you install a Pentana Solutions system you receive more than the latest hardware and software technology; you gain a strategic business partner dedicated to helping you achieve your business objectives with a full range of consulting, training, support and finely tuned product development services.
Our regular software upgrade program ensures all customers have the latest products and technology. Our product enhancements are tested by our Quality Assurance department and implemented through a structured pilot process before being released.
Our support begins well in advance of actual system installation – our 'Investment Analysis' delivers a detailed departmental report highlighting opportunities for better system utilization to achieve the results you expect.
Once installed our industry trained professionals develop an implementation plan, determine the most efficient approach to training your team and explain how the system can help your staff to perform their jobs in the most efficient and profitable way.
Training does not end with installation. We offer a wide variety of monthly training and advanced management seminars. This continual training ensures your team are always fully trained and so helps you optimize the full potential of your new system.
Help is also close at hand, either from one of our Help Desks or on-site field representatives. A call to one of our Help Desks will put you in direct contact with application consultants, engineers, technical support personnel and product developers, who are all ready to respond quickly and accurately.
Pentana Solutions is focused on unlocking growth opportunities and delivering long term, sustainable returns for all our customers.